Terms and Conditions

Please take a moment to read our terms and conditions:

1. Availability of the products:
All our coffee products are Single Origin and come directly from Colombia, our sales are subject to availability. If we cannot supply a specific reference, we will let you know within 24 hours of your purchase. You have the option of continuing with your order and replacing the items that are not available or for you to cancel your order.

2. Delivery times:
We will send your order within 24 hours of the day of your purchase. All of our orders are delivered through the Royal Mail service so please give your order between 2 to 4 working days to arrive to your destination. Trade orders are delivered through UPS.

3. Delivery cost in the UK
Our delivery costs depend on weight. The following prices are applicable for UK mainland except locations adjacent Scottish Highlands and Isle of Wight – North Ireland, Channel Islands, Scilly Isles, Isle of Man and Scottish Islands.

0 – 750g £3.90, 751g – 1250g £5.50, 1251g – 1750g £6.45, 1751g – 4750g £9.95 and over 5k up to 20k £12.99

4. International Delivery.
We are happy to deliver to international addresses. Please contact us directly to discuss quantities and delivery cost.

5. Returns and refunds:
If you are returning an item because your order is incorrect, or the goods are damaged, we will refund the total of your purchase including delivery charges. In all other circumstances where it is not our fault, delivery costs will be the responsibility of the customer. Please see below our return address. This returns policy does not affect your statutory rights.

Shelton’s Coffee Ltd.
Unit 32, Leicester Food Park
High View Close

6. Price:
Prices are charged according to those published on the site on the day of purchase. We reserve the right to alter prices to reflect changes in the market or material costs. Also our coffees are  not VAT-chargeable.

7. Privacy Policy:
Shopping on the Internet will require you to provide us with your name and address and other relevant information. Personal information provided by you and any other information relating to you, will be held by Shelton’s Coffee Ltd. However, we never share your personal information with third parties for marketing purposes by mail, telephone, or email. We may contact you via email to keep you up to date with our latest catalogue and promotions.
If you have any further enquiries, please contact:

Shelton’s Coffee Ltd.
Unit 32, Leicester Food Park
High View Close

8. Customer service:
If you wish to register a complaint or comment, please use the details found within the ‘contact us’ section. You may do so either by phone, email or post. We will deal with your query withing the following 48 hours to your communication.

9. Copyright:
All material, images, text, packaging design and other information found on this site remains the property of Shelton’s Coffee Ltd. and cannot be used without our expressed permission.

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